Infrastructure Management
Infrastructure Management Services
Ninth Dimension Infrastructure management services enable our clients to utilize services of subject matter experts, offering access to niche skills. Ninth Dimension's Infrastructure management practice has a strong team certified and dedicated resources, both offshore as well as onshore at customer locations spread across the globe. All this provides us varied and vast experience and this in turn enables the group to have a fine balance of strength and prudence. Moving in step with the swift pace of technology and business, Ninth Dimension provides end to end IT Infrastructure Management services in the areas like Remote Infrastructure Management, Infrastructure Consulting, System Integration, Data center Management, Hosting services, IT help desk services, Managed security services and Desktop management.
Best Practices
  • Secure remote connectivity to customer applications.
  • Effective work management tools supporting delivery.
  • Standard operating procedures.
  • Information Security processes and policies.
  • Value Proposition
  • Greater flexibility, utilization and scalability of required resources
  • Reduced operating costs.
  • Proven delivery methodologies and processes.
  • Greater flexibility of geographical delivery location.
  • Reduced cost through use of resources in the shared service framework
  • Enterprise Management Services

    The EMS services encompass implementation and management of monitoring tools for client's IT infrastructure

    Implementation of Service Desk
  • Mapping of ITIL processes to Service Desk

  • Implementation of IT Resource Management Tools for
  • Remote Software and Package delivery
  • Asset Management
  • Remote Control

  • Implementation of Datacenter Monitoring andNetwork Management Tools for
  • Server Management
  • Application Monitoring
  • Network Fault and Performance Management
  • Security Management
  • Storage Management
  • Remote Infrastructure Management
    Client's Business is entirely dependent on his IT infrastructure. The maximum uptime of IT Infrastructure leads to uninterrupted business, which in turn results in revenue profits for client. Remote Infrastructure Management provides cost effective 24*7 operations to support global time zones for Client's business. Internet Data center estimation puts IT infrastructure components more than 85% of the total business spread over the globe that can be managed remotely with the advancements in internet and communication technologies. Remote Infrastructure Management includes the monitoring and management of client's business critical IT infrastructure through Remote Infrastructure Management, IT Service Desk and Professional Services (Consultancy, Implementation and Management). Remote Infrastructure Management includes:
  • Server Management
  • Storage Management
  • Database Management
  • Network Management
  • Security Management
  • Email Management
  • Desktop Support

  • Organizations today are looking for Remote Infrastructure management, because of its significant benefits like easy management, efficiency and security for business critical IT infrastructure.
    Methodology
    The methodology adopted by Ninth Dimension is flexible, cost effective, and aligned to IT Optimization for attaining the objective of clients business needs. Features of this methodology are:
  • IDENTIFY & PROPOSE: Ninth Dimension IM experts initially understand the client's objectives and expectations. Functional and technical heads of practice will identify and propose feasible solutions to achieve these objectives as per client's requirement.
  • PLAN: Technical Architects and designers develop the project plan through systematic tools and layout the entire chronology of actions for successful completion.
  • DO: Appointed project team actions the plan with quality and timelines for the successful delivery of the project.
  • CHECK: Quality team performs various checks to ensure the required deliverables and quality is achieved.
  • ACT: The gaps identified are fixed to ensure objectives are met.
  • HAND OVER: The entire project is handed over to support after client's signoff.
  • MANAGEMENT: The IT Infrastructure projects under management have well defined scope, Service Level agreements, 3 Tier Support with clear escalation Matrix, reporting structure and deliverables.
  • Value Proposition
  • Improved IT infrastructure uptime and productivity
  • Simplified operations management & Focus on core competencies
  • Enhanced ability to adopt new technology
  • Transparency and control
  • Better Return On IT Investment (ROI)
  • Scalability on the fly: upgrade or downgrade according to the requirements and avoid fixed overhead costs
  • Access to domain expertise and 24/7/365 availability
  • Industry best practices & quality
  • Cost Efficiency: Drive down the IT infrastructure cost by as much as 40%
  • Proactive problem identification and Pre-emptive problem resolution.