This position involves providing on-site technical support to the Commvault customer base. The technical support will be for the entire suite of Commvault applications.
Responsibilities
- Perform normal day-to-day administration of the customer’s Commvault environment
- Review daily backup reports to remedy failures and increase job success rates
- Collect, analyse and document information about the current Commvault environment
- Review customer policies and procedures to ensure that they are in line with Commvault’s best practices
- Troubleshoot and optimise backup/restore throughput issues
- Develop solutions to solve complex data movement challenges, such as backups over WAN
- Take ownership of trouble tickets and work them to resolution
Requirements
- 2+ years of Backup Administration experience, preferably with Commvault (Commvault Certifications – REQUIRED)
- Practical experience in concepts such as data and information life cycle management, disaster recovery and software performance tuning
- Exposure to hardware devices such as Storage Arrays, Storage Area Networks, Servers and NAS devices
- Ability to logically solve IT issues with confidence
- Ability to take detailed notes, work independently and efficiently and to communicate effectively as a member of a remote workforce
- Ability to convey highly technical information in business terms to senior management
- Advanced administration and troubleshooting of Windows server environments (Microsoft or other professional certifications – STRONGLY PREFERRED)
- Experience with virtualization on Hyper-V, VMWare and/or Citrix Xen Server in complex, distributed or clustered environments
- Previous experience/exposure with other backup software and concepts from Symantec, EMC, IBM, CA, HP, etc.
L-7, 1/2/3, 6th Floor,
info@9thdimension.co.in
080 - 46684445
